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Privacy Policy – EverRiseLabs.com

Disclaimer: This document is provided for informational purposes only and does not constitute legal advice. You should consult with a qualified attorney to review and adapt these terms to your specific situation.

Last Updated: January 2024

1. Introduction & Who We Are

Welcome to the Privacy Policy of EverRiseLabs ("we," "us," "our," or "Company"). We operate the website EverRiseLabs.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and interact with our services.

We are committed to protecting your privacy and ensuring transparency about our data practices. Please read this Privacy Policy carefully to understand our policies and practices regarding your personal information and how we will treat it.

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

2. What Data We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Website.

2.1 Information You Provide to Us

When you interact with our Website, particularly when submitting our contact forms or "New Client" brief form, you may provide us with the following types of personal information:

  • Contact Information: Name, business name, email address, phone number, WhatsApp number
  • Location Information: City, state/province, country
  • Project Information: Project description, requirements, budget information, timeline expectations
  • Other Information: Links or URLs you share, any additional comments or messages you provide in forms

2.2 Information Automatically Collected

When you visit our Website, we may automatically collect certain information about your device and browsing activities, including:

  • Technical Information: Internet Protocol (IP) address, browser type and version, operating system, device type
  • Usage Information: Pages you visit, time and date of visits, time spent on pages, clickstream data, referring website addresses
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 5 for more details)

2.3 Information from Third-Party Services

We may receive information about you from third-party services that we use, such as:

  • Analytics providers (e.g., Google Analytics)
  • Email service providers
  • Customer relationship management (CRM) systems
  • Social media platforms (if you interact with us through social media)

3. How We Use the Data

We use the information we collect for various purposes, including:

3.1 To Provide and Improve Our Services

  • Responding to your inquiries and requests for information
  • Evaluating project proposals and sending project proposals and quotes
  • Managing projects and maintaining client relationships
  • Communicating with you about your projects, including project updates and deliverables
  • Improving our services, website functionality, and user experience
  • Conducting research and analysis to better understand our clients' needs

3.2 For Marketing and Communications

  • Sending you marketing communications, newsletters, and promotional materials about our services (you may opt-out at any time)
  • Following up on inquiries and maintaining business relationships
  • Notifying you about changes to our services or policies
  • Conducting marketing research and analysis

3.3 For Business Operations

  • Managing and operating our Website
  • Preventing fraud, security threats, and illegal activities
  • Complying with legal obligations and responding to legal processes
  • Enforcing our Terms of Use and other agreements
  • Protecting the rights, property, and safety of EverRiseLabs, our clients, and others

4. Legal Bases for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you voluntarily provide information through our forms, you consent to our collection and use of that information for the purposes stated in this Privacy Policy
  • Contract Performance: To fulfill our contractual obligations to you when you engage our services
  • Legitimate Interests: To operate our business, improve our services, conduct marketing (where permitted), prevent fraud, and ensure Website security
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

For visitors from the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, we ensure that our processing activities comply with applicable regulations, including the General Data Protection Regulation (GDPR) where applicable.

5. Cookies and Analytics

5.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

5.2 How We Use Cookies

We use cookies and similar tracking technologies to:

  • Understand how visitors use our Website
  • Remember your preferences and settings
  • Analyze Website traffic and user behavior
  • Improve Website functionality and user experience
  • Personalize content and advertisements (if applicable)

5.3 Types of Cookies We Use

  • Essential Cookies: Necessary for the Website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (if applicable)

5.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Website may be inaccessible or not function properly.

For more information about how we use analytics services like Google Analytics, you can review Google's Privacy Policy at: https://policies.google.com/privacy

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Website hosting and cloud storage providers
  • Email service providers and marketing platforms
  • Customer relationship management (CRM) systems
  • Analytics and data analysis services (e.g., Google Analytics)
  • Payment processors (if applicable in the future)
  • IT support and security services

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information in accordance with this Privacy Policy.

6.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government investigations).

6.4 Protection of Rights

We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or that of our clients, employees, or others, including to prevent fraud or illegal activities.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are determined based on:

  • The nature and sensitivity of the information
  • The purposes for which we collected it
  • Legal, regulatory, or contractual requirements
  • Our legitimate business interests

For example:

  • Contact form submissions: We retain this information for as long as necessary to respond to your inquiry and for a reasonable period thereafter for record-keeping and business purposes
  • Client information: We retain client information for the duration of our business relationship and for a period after project completion as required for legal and business purposes
  • Analytics data: We retain analytics data in accordance with our analytics provider's data retention policies

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

  • Encryption of data in transit using Secure Sockets Layer (SSL) technology
  • Secure hosting and cloud storage solutions
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on data protection practices

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at support@everriselabs.com.

9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

If you are located outside the United States, please be aware that we primarily operate in the United States and may transfer your information to the United States for processing. By using our Website, you consent to the transfer of your information to the United States and other countries where we operate.

When we transfer personal information from the European Economic Area, United Kingdom, or other jurisdictions with similar data protection laws, we implement appropriate safeguards to ensure your information is protected, such as standard contractual clauses or other mechanisms recognized by applicable data protection laws.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

10.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.

10.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

10.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it for legal compliance or legitimate business purposes).

10.4 Objection and Restriction

You have the right to object to our processing of your personal information or to request that we restrict our processing activities in certain circumstances.

10.5 Withdraw Consent

Where we process your information based on consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

10.6 Opt-Out of Marketing

You can opt-out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in any marketing email we send you
  • Contacting us at support@everriselabs.com

10.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@everriselabs.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.

If you are located in the European Economic Area or United Kingdom and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Our Website is not directed to children under the age of 13 (or the minimum age required in your jurisdiction for consent to the processing of personal information). We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at support@everriselabs.com. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information from our servers.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, and share
  • The right to delete your personal information (subject to exceptions)
  • The right to opt-out of the sale or sharing of your personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us at support@everriselabs.com.

13. Links to Other Websites

Our Website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page with a new "Last Updated" date
  • Sending an email notification to the email address associated with your account (if applicable)
  • Displaying a prominent notice on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Website after we post modifications to the Privacy Policy constitutes your acknowledgment of the modifications and your consent to abide by the updated Privacy Policy.

If we make material changes to this Privacy Policy, we will provide you with notice as described above and obtain your consent if required by applicable law.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

EverRiseLabs
Email: support@everriselabs.com

We will make every effort to respond to your inquiry in a timely and appropriate manner.

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